RESUME
Professional
info
Proven experience as a positive, results-oriented administrator known for building strong business relationships. Extensive account management experience in the non-profit, government, and retail sectors. Demonstrated ability to communicate effectively and adapt quickly to change.
Work
experience
Maryland Association of Boards of Education
Director of Communications & Marketing
January 2018 - Present
Responsible for all communication and marketing efforts for a non-profit association in the education sector including brand strategy, publications, social media, surveys, and website design and editing. Also responsible
for developing and nurturing relationships with education-related businesses for the purpose of informing members and increasing a non-dues revenue stream.
Key Accomplishments:
- Researched and implemented a customer management system for affiliate members to better track non-dues revenue
- Launched a new organization website
- Increased Facebook followers by 75%
- Increased Twitter followers by 89%
- Planned and conducted presentations on community outreach, media relations, and social media for members and staff for association, state, and national conferences
- Conducted digital surveys; analyzed results and presented recommendations to staff and board
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Created graphics for social media, print collateral, and office updating
Sonjara, Inc.
Business Development Associate
October 2016 - October 2017
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Managed internal and external team through the proposal writing process for government and nonprofit requests for proposals
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Copyedited proposals and read for compliance
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Provided project management for maintenance contracts
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Scheduled key informant interviews across multiple time zones and among four interviewers
BWI Business Partnership
Membership Specialist
October 2015 - October 2016
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Managed social media accounts on LinkedIn, Facebook and Twitter
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Designed marketing pieces including the annual report, event emails, newsletter, information sheets
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Managed database transfer to Weblink and scrub of over 5000 entries
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Managed committee of volunteers to grow and retain membership
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Led team on planning monthly speaker breakfast with 150-200 attendees by managing logistics, marketing, registrations, identifying sponsors and reconciling invoices
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Created a communications plan which included a monthly e-newsletter, consistent branding and the use of technology including Animoto, Canva, Simple Text, and Hootsuite
Senior Market Sales
Executive Assistant to the Executive Vice President
June 2014 - October 2015
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Managed all essential administrative support functions related to the day-to-day operations of the company’s Virginia office, including all procurement and general human resources management
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Coordinated key projects; responsible for recruiting, hiring, and managing workers/staff
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Handled property issues and served as assistant manager for EVP’s residential property portfolio
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Regularly worked with cross-departmental teams to help execute projects
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Managed EVP calendar and provide personnel support functions for the executive leadership team
Sonjara, Inc.
Business Systems Analyst
October 2011 - March 2014
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Assisted business development team by qualifying leads, drafting proposals, and developing account strategies
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Assisted in launching the time/project management program Griot by developing the marketing plan, introducing it to the existing client base, generating new leads, and providing troubleshooting and customer service to new users
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Managed the Small Business Association for International Contractors (SBAIC) internal website by providing access to members, troubleshooting, and providing content management
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Identified and attended multiple trade shows and conferences to market Sonjara products; generated prospects and built relationships with potential teaming partners
Entrepreneurs' Organization
Membership Development Manager
February 2006 - May 2011
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Supported and executed five successful renewal campaigns, targeting 5,000-6,000 members worldwide. Each year ended on budget with a renewal rate between 85-86%
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Supported 120 global chapter administrators by conducting and analyzing a yearly survey to determine needs, training, weekly communications, trouble-shooting
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Designed curriculum and facilitated chapter administrator training twice a year. Facilitator, content and overall ratings consistently between 8.5-9.3 out of 10
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Assisted in redesign and reorganization of the process for new member kits, based on knowledge of new member needs
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Created and implemented a new member integration process for the global organization, including follow-up correspondence, which resulted in a new member onboarding rating of 8.3 out of 10.0 in 2010, an increase from 7.1 in 2009
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Organized staff training, StrengthFinder workshop, office parties and started an annual staff volunteer day
Skills
Marketing: Constant Contact, Hootsuite, Canva, Pictograph
Collaboration Tools: Evernote, Pivotal, SmartSheet, Join.Me, RingCentral, GoToMeeting, Asana
Databases: Weblink, WordPress, Fikoli, Hubspot
Other: 508 Compliance, Animoto, Canva, SurveyMonkey
Education
Marymount University
BA in Communications and a focus in Event Management
Graduation: May 2005
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Elected to plan Marymount's Springfest two consecutive years, creating the largest layout and attendance to date
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Took related coursework in Group Dynamics, Public Relations, Broadcasting and Journalism
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Participated in a group assignment creating a PR campaign for the Health Department dealing with the flu vaccine shortage